Cancellation policy

Some items in our store may be offered to you as a subscription, and or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Order Cancellation / Address Change / Product Edits
Please contact within one hour so that we can make these necessary changes to either cancel an order, amend an address or edit any products within your order. After one hour, products will be fulfilled and shipped. After this time we cannot edit or cancel. You will be able to initiate a return or refund once delivered, at this time please contact our support via our customer service chat located on our website or by contacting info@remiscalp.com 

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it through the subscription portal of your account. 
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there or our subscription portal.
See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will collect full payment at checkout.
You can cancel a pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.